Payment and Refund Policy

Last updated: 29 October 2026

Scope of This Policy and the Products or Services It Covers

This Payment and Refund Policy applies to all purchases of courses, training modules, workshops, and related professional development services offered through fizzbrix. These include structured programmes focused on studio equipment integration, dynamic camera techniques, acoustic optimisation, lighting setups, and reliable production processes for news programmes, interviews, and live shows. The policy covers both one-time course access and any bundled services provided to customers in the United Kingdom. It does not extend to third-party products or external events promoted on the site.

Prices, Currencies, Taxes, and Any Additional Charges

All prices are displayed in British Pounds Sterling (GBP) and include applicable Value Added Tax (VAT) at the prevailing UK rate unless otherwise stated. Additional charges may apply for optional extras such as printed materials or extended access periods. fizzbrix reserves the right to adjust prices for new enrolments, but existing confirmed bookings remain at the price agreed at the time of purchase. Customers are responsible for any currency conversion fees imposed by their payment provider.

Accepted Payment Methods, Payment Authorisation, and Payment Security

Payments are accepted via major credit and debit cards, bank transfers, and approved digital wallets. All transactions are processed through secure, PCI-DSS compliant gateways that encrypt card details. Authorisation occurs immediately upon submission, and funds are held until the order is confirmed. fizzbrix does not store full payment card information. Customers should ensure sufficient funds are available to avoid declined transactions.

Order, Booking, or Service Confirmation and When a Contract Is Formed

A binding contract is formed when fizzbrix sends a confirmation email after successful payment processing. This email details the purchased course access, start dates if applicable, and login credentials. Until this confirmation is received, no contract exists and any temporary holds on funds may be released. Customers must review all details in the confirmation email promptly.

Cancellation Rights and Applicable Cancellation Periods

Under the Consumer Contracts Regulations 2013, UK customers have a 14-day cooling-off period from the date of contract formation during which they may cancel without penalty, provided the course content has not been accessed. For digital services, cancellation rights end once access begins if the customer has expressly consented to immediate provision. Subscriptions, if offered, may be cancelled at any time with effect from the next billing cycle.

Refund Eligibility, Exclusions, and Non-Refundable Items or Services

Refunds are available for cancellations within the cooling-off period where no access has occurred. Non-refundable items include partially completed courses, promotional bundles, and any services already delivered. Refunds are not granted for changes of mind after the cooling-off period or for failure to meet personal learning expectations. Special exclusions apply to customised training packages tailored to individual production needs.

The Step-by-Step Procedure and Information Required to Request a Refund

To request a refund, customers must email info@nfts.co.uk with their order number, full name, and a clear statement of the reason. Supporting details such as proof of non-access should be included. Requests must be submitted within the applicable time limits. fizzbrix will acknowledge receipt within two working days and may request further verification if needed.

Inspection, Approval, Rejection, and Notification of the Refund Decision

Each refund request undergoes review against eligibility criteria. fizzbrix aims to complete inspection within five working days. Approved refunds receive written confirmation via email. Rejected requests include a clear explanation and information on any appeal process. Customers may contact 01494 671234 for clarification on decisions.

Refund Method, Processing Time, and When Funds Should Reach the Customer

Refunds are issued to the original payment method. Processing typically takes five to ten working days after approval, though bank transfer refunds may require up to fourteen days to appear in the customer's account. fizzbrix notifies customers once the refund has been initiated. Delays beyond standard times will be communicated promptly.

Special Rules for Digital Content, Subscriptions, Services, or Promotional Offers Where Relevant

Digital course content is supplied immediately upon purchase, which may limit cancellation rights once access commences. Subscription services renew automatically unless cancelled before the renewal date. Promotional offers are subject to their own terms and may exclude refunds if specified at purchase. Customers retain rights to cancel recurring payments at any time.

Failed Payments, Duplicate Charges, Chargebacks, and Suspected Fraud

Failed payments must be resolved within seven days to secure a booking. Duplicate charges are investigated and refunded automatically where verified. Chargebacks are treated as disputes and may result in restricted future access. Suspected fraudulent activity leads to immediate account suspension pending investigation, with refunds handled according to the outcome.

Mandatory Consumer Rights in the Target Country That the Policy Cannot Exclude

This policy does not affect statutory rights under the Consumer Rights Act 2015, UK GDPR, Data Protection Act 2018, and Payment Services Regulations. Customers retain the right to remedies for faulty digital content or services not provided with reasonable care and skill. Nothing in this policy limits liability for death, personal injury, or fraud.

Contact Route, Policy Changes, and Last-Updated Date

Queries regarding this policy should be directed to info@nfts.co.uk or by post to Beaconsfield Studios, Station Road, Beaconsfield, Buckinghamshire HP9 1LG. fizzbrix may update the policy to reflect legal changes or operational adjustments, with the revised version posted on the website. The current version is dated 29 October 2026. Continued use of the site after updates constitutes acceptance of the revised terms.